Who is covered by this Limited Warranty?
This Limited Warranty, which is provided by Fixxr Technologies (Pty) Ltd (“Fixxr,” “we” or “us”), extends to you as the original purchaser of auto repair or maintenance services (“Vehicle Services”) provided by a Mechanic that you have requested and scheduled through the Fixxr Platform, or by means of contacting us via Telephone, Email, in-person contact or any other means that allowed us to conclude the business transaction.
This Limited Warranty does not extend to any person who may purchase your car after the Vehicle Services are performed.
What does this Limited Warranty cover?
Subject to the exclusions, limitations and conditions set forth below, we warrant that the Vehicle Services will be free from defects in:
How long will coverage under this Limited Warranty last?
This Limited Warranty lasts for 6 (six) months or 10 000 KMs (ten thousand kilometers), whichever comes first, measured from the date the Vehicle Services are performed and the odometer reading shown on the vehicle report provided after the service (the “Warranty Period”). Kindly note that any remedial work performed under this Limited Warranty will not restart the Warranty Period.
Some materials provided by Mechanics may carry a separate warranty that extends beyond the Warranty Period OR may end before the Warranty Period’s lapsing (e.g., some car batteries are covered by a manufacturer’s five-year warranty). In those instances, the term of the manufacturer’s warranty will apply to the materials (but workmanship will remain subject to the Warranty Period).
What will we do in the event of a defect in the Vehicle Services during the Warranty Period?
Should there be a material or workmanship defect within the Warranty Period, we will, at our discretion:
We neither assume nor authorize anyone to assume for us any other obligation or liability in connection with the Vehicle Services.
What is not covered by this Limited Warranty?
This Limited Warranty does not cover:
This Limited Warranty is entirely void when
We shall make any determination of whether this Limited Warranty does not apply or is otherwise void as to a particular warranty claim at our sole discretion.
You will be charged the appropriate labour fees for a service call made under this Limited Warranty for an alleged defect that is not a result of a defect in workmanship, materials, or quality of the Vehicle Services. You must pay for any non-warranty service ordered at the same time as any warranty service.
What is the process for a claim filed under this Limited Warranty?
Once you file a claim with us, our team will evaluate the claim to determine preliminary eligibility for Vehicle Services coverage under this Limited Warranty. If eligible, we will send a Mechanic to inspect the problem.
Should the mechanic determine a defect in the Vehicle Services’ workmanship, materials, or quality and you elect to perform remedial service work and/or replace defective part(s) installed by a Fixxr affiliated mechanic, we will create a new appointment to perform such work and/or replace such part(s) at no cost to you.
Should the mechanic determine a defect in the Vehicle Services’ workmanship, materials, or quality and you elect to perform remedial service work and/or replace defective part(s) installed by a non-Fixxr affiliated mechanic we will authorize you to take your car to a registered automotive repair shop or dealer service centre that we select. Where a non-Fixxr affiliated mechanic performs the remedial work the costs covered by Fixxr under such circumstances will only be to the maximum amount of what was originally paid for the initial Vehicle Services.
Suppose the mechanic determines that the claimed defect is not the result of a defect in the Vehicle Services’ workmanship, materials, or quality. In that case, you will be charged the appropriate labour fees.
What happens if you are outside our service area when you file a claim?
Suppose you file a claim, and we determine there is no qualified Mechanic available to provide the service. In that case, we will authorize you to take your car to a registered automotive repair shop or dealer service centre that we select. Suppose the repair shop or service centre determines that the claimed defect is a result of a defect in workmanship, materials or quality of the Vehicle Services. In that case, we will be liable for the cost up to a maximum amount paid for the initial Vehicle Services performed. We may also require the return of any parts found to be defective.
May you keep any defective parts replaced under this Limited Warranty?
No. All defective parts replaced under this Limited Warranty must be returned to us.
How do you file a claim under this Limited Warranty?
Submit a claim by clicking the button below and providing ALL requested information.
Or, alternatively, you can send an email to [email protected] with the following information:
Name, Booking/Invoice #, Technician Name, Time of Appointment, Repair Service, Current Mileage, Nature of problem and any supporting Documentation.
Please attach all relevant documentation supporting your claim including photos or video of the problem occurring with your vehicle. Please note, however, that attempting to fix the problem or touching the work performed by YourMechanic will immediately void your Limited Warranty.
Complete the form below to submit a warranty claim with Fixxr for Vehicle Services performed on your car.
Please note in order to speed up the process make sure you use the information associated with the booking you made with Fixxr.